This is the first Malcolm Gladwell book that I have read, and I loved it. The central focus of Talking to Strangers is trying to understand the circumstances that led to the death of Sandra Bland. The book is heartbreaking and insightful. I strongly recommend reading it.
Tag: Communication Skills
Contains both philosophical and tactical advice. Filled with stories and anecdotes from George's law enforcement career. The explanation in chapter 5 of three types of people, nice, difficult and wimps, was eye opening and helped me in my relationships with several people.